Returns & Exchanges

At British Homes Direct, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return any unused items in their original packaging within 30 days for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log into your account portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Items

  Carefully pack the items in their original boxes, ensuring all tags and protective materials are intact to prevent damage during transit.

• 3.
  Ship the Goods

  Attach the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or local post office.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.